Delivery and Installation Policy

Delivery & Installation Policy
Last updated: [Insert Date]

1) Delivery coverage

We deliver within Egypt only.

2) Delivery timeline

• Ready items: delivered as scheduled after confirmation.
• Made-to-order items: produced and delivered within 28 days from order confirmation.

3) Delivery fees

Delivery fees are calculated by area/region and confirmed before scheduling.

4) Scheduling

Our team will contact you to confirm a delivery date and time window. Please ensure your phone number is reachable and delivery details are accurate.

5) Installation

Installation is included for all orders, where applicable, and performed at delivery.

6) Access requirements

Please ensure access to the delivery location (elevator availability, stair access, entry/door measurements). If special lifting equipment is required (crane/forklift/hoist), it must be arranged by the customer at their cost.

7) Inspection upon delivery

Inspect items upon delivery/installation. Report visible damage, missing parts, or issues within 24 hours of the Delivery Date with photos/videos.

8) Rescheduling & storage fees

• Rescheduling is allowed up to 3 days before delivery, with postponement limited to 7 days, subject to capacity.
• Refusal/no-show without proper notice may result in storage fees: EGP 500 (week 1), EGP 1,000 (week 2), increasing progressively thereafter.

9) Contact

WhatsApp: +20 114 687 4724