Warranty and After-Sales Policy

Warranty & After-Sales Policy
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1) Warranty period

NOAH provides a 5-year warranty on all sold products, starting from the Delivery Date.

2) What the warranty covers

The warranty covers manufacturing defects in materials or workmanship, including:

  • Structural frame and construction defects
  • Manufacturing/assembly workmanship defects
  • Material defects attributable to manufacturing standards

If a defect is confirmed within the warranty period, NOAH will cover the cost of repair or replacement of the defective item/part (not necessarily the entire order).

3) What the warranty does not cover

This warranty does not cover:

  • Normal wear and tear, softening of foam over time, fabric pilling
  • Natural wood grain variation, minor color variation, or material character marks
  • Damage caused by misuse, accidents, improper cleaning, moisture/heat, or pets
  • Damage caused by moving the product after delivery
  • Disassembly/reassembly performed by the customer or any unauthorized third party

4) Warranty void conditions

The warranty becomes void if:

  • The product is moved from the original delivery location, or
  • The product is disassembled/reassembled by the customer or a non-authorized third party.

5) Remedy (what NOAH will do)

If a manufacturing defect is confirmed, NOAH will provide one of the following solutions, based on feasibility:

  • Repair, or
  • Replacement of the defective part/item

A cash refund is offered only for confirmed manufacturing defects when repair/replacement is not feasible, in line with our Cancellation / Returns / Refund Policy.

6) Lifetime maintenance service

NOAH offers lifetime maintenance service for all sold products, including repairs and replacement of worn/damaged parts, subject to assessment and parts availability. Certain parts/materials may be chargeable; NOAH will confirm costs before proceeding.

7) How to request warranty or maintenance

Contact NOAH via WhatsApp with:

  • Order number/invoice
  • Your name and phone number
  • Photos/videos of the issue
  • Delivery address to schedule inspection if required

WhatsApp: +20 114 687 4724